Welcome to McElveen Buick GMC

From the moment I drove onto the McElveen parking lot to look for a new car to the moment I drove out in a new Buick Envision Avenir, I must say I experienced excellent customer service! Tommy Bennett, my salesperson, was amazing! Not only was he knowledgeable, polite and friendly, he was so easy to work with: no pressure! He made the process go so smoothly...he even took the items out of my old car and put then in my new car! What a gentlemen! A pat on the back also goes to Terry, the Certified Tech Expert! Before I drove off in my beautiful new car, she sat in the car and explained everything from how to set the seats to the many touch screen options! Wow! What patience !! How lucky McElveen is to have these two gems on their amazing team which includes the receptionist to the business office !!

I purchased a 2023 Acadia recently. My sales agent was Tommy Bennet, and Terry Teibert provided the technology overview. Tommy was professional, personable, and very knowledgeable about the vehicles available for sale. I appreciated his working to obtain the best possible purchase arrangements available. I will highly recommend him to my friends. Terry provided a most excellent technology overview of the vehicle in both a personal and expert manner. This is my third vehicle purchased at this dealership and continue to find it family and service oriented. I have already and will continue to recommend it to my friends and colleagues. I am also looking forward to working again with Jennifer Crank for my vehicle service needs.

Cynthia was amazing to work with. We saw our new truck online and flew into South Carolina to pick it up, which can be a little nerve wrecking, but Cynthia was great and very attentive. The entire experience was a good one. Thanks!

Great people to deal with. Very customer service oriented and friendly service. Reasonable selection of cars.

The finance advisor was very courteous and knowledgeable. Mr. Williams quickly responded to my request and answered my questions.

My go to dealership. I have purchased multiple vehicles from McElveen and have always been pleased with the experience and purchases.

Just received help from Terry on pairing my phone to my car. We have always received exceptional service from Kala and now Terry. Very happy with your Dealership.

We worked with Ty and he couldn’t have been nicer and more helpful. We live a good 45+ minutes away from the dealership- he met us at my husbands office to do the paperwork on Friday, the car wasn’t quite ready and he delivered it to our house when it was!

I was overcharged. They fixed it fast. Very happy with service and professionalism. Highly recommend they stand behind there pricing. Also happy with purchase. I

Michelle is by far one of the best in the industry and I am almost 50 and have purchased more than seven cars in my life! She is honest and Diligent and is adamant about taking care of her customers! At least five stars

David Resek has is knowledgeable and helpful in the process. He knows that I want to know about the vehicle not the vanity mirror. He is approachable and easy to talk to. Very happy with his professionalism and kind ways to speak to his costumers.

We had the pleasure of dealing with Shane Whittenbarger. Shane was very friendly and helpful. There was a problem with our online booking and Shane was very helpful in resolving it. Thank you Shane for making it a great experience.

Service was efficient but thorough. JJ was knowledgeable and friendly. Overall wonderful experience, i felt a little like family when I left. That's hard to do with a person you've known for 10 minutes

JJ was very nice, knowledgeable, and helpful. My first service visit and I will definitely be returning! I will recommend to my friends and family.

Always outstanding customer service. J.J is always helpful and courteous. I wouldn’t take my truck anywhere else.i always recommend McElveen to my friends

Everyone friendly and courteous. No long waiting. Service techs were very helpful. Has and will continue to send family and friends to McElveen. Wonderful experience

In summary: McElveen bent over backward to make sure we were comfortable with our purchase. The staff was friendly, accommodating, transparent, and truly customer-oriented. Our salesman, Randy, made it easy for us to make decisions and did a great job selling the car without being pushy. Full story: Saving up for a new (to us) car, my wife and I stopped in to test drive a couple models, decide whether to buy a hatchback or a small crossover, and get a feel for how comfortable we would be buying from McElveen when the time came. After an unimpressive ride in a highly recommended hatchback, we asked to see a small crossover. Randy asked about our price range and what we were looking for. He came up with a VW Tiguan that had everything we wanted, in the BOTTOM of our price range without trying to upsell us. He wanted to do business, and the original difference he offered after trade was fair but just out of reach since we were still saving. Prepared to walk away, he encouraged us to take the car for the day and come back with our best offer. When we got back and told him the best we could do, he didn't walk away to go "ask the manager" or anything odd, he double checked with Justin, the finance manager, right in front of us before coming down to exactly what we asked for. Furthermore, we asked that they let us take the car to an independent mechanic to verify that everything was in proper order before finalizing the sale. Justin was more than willing to close the sale out without check in hand pending 3rd party inspection with a full return written into the agreement if we didn't like the results of the inspection. He even checked with us on the wording of the agreement to ensure it had all the flexibility we wanted before finalizing. The inspection turned up a car in great shape except for $1000 in imminent (estimated necessary in 6 months) repairs to the front lower control arms. Such is life in a 6 year old vehicle, even with low mileage. Once again, Justin and Randy were quick to offer a fair deal- they cut the cost of parts for the control arm repairs ($700) off the purchase price of the vehicle without the slightest hassle or delay. I was extremely impressed that they were willing to take partial responsibility for future repairs to a used car on their lot. In all, we were able to buy a nice used car at a price we were comfortable with, with peace of mind that it's in good working order, without feeling pressured or rushed, and with genuine transparency from toe staff. If I'm in the Summerville area the next time I buy a car, I will return to McElveen, and I will recommend them to anyone who is in the market for a car.

I purchased my Acadia from McElveen and have followed up with all my services here. The customer service is always accommodating and friendly.. The service department is thorough and always has my vehicle finished In a timely manner even when unforeseen circumstances arise. I will highly recommend them to anyone looking for a vehicle or who needs services!

I have a long to commute to my job, and I depend on my one and only vehicle. I was driving my car and realized my tire was going Flat. I stopped and found a nail . I had an urgent situation. I contacted JJ at McElveen, and he said no problem. They took me in without an appointment. He advised the Nail in the sidewall, Safety issue. I had to purchase a new tire. I went to see David in parts. He found me a tire and had it shipped in overnight. Thanks to The Team! I’m driving again.

My service tech Jj is great. He is always very helpful and friendly. He has built a good relationship by not just being a good tech. He gets to know you a as well. Good asset to the team here at mcelveen

JJ is always quick to help. Never lets me down , I’ve been to dealerships across the country and JJ and McElveen is the best I've experienced!!! Your the man buddy!

Awesome experience in the Service Department! Fast and efficient. I really appreciate them getting me in and out, and understanding my time is very important to me.

Jennifer made me feel comfortable walking into the service department. She was both inviting and knowledgeable. She handled the service to my car quickly and efficiently.

We purchased our third vehicle from McElveen because of their quality products and professional staff, both sales and service. We live about 70 miles away and brought our newest vehicle in for servicing. As usual we were met with courteous assistance and received expedited service. We are well-pleased with their exceptional capabilities and recommend them highly.

Great service. Very professional and courteous. Ryan Metz was very helpful and kind. Would recommend to anyone needing maintenance on their vehicle. Wonderful job. Thank you