Welcome to McElveen Buick GMC

Sent three messages to dealership requesting information and was told a salesman would reach out to me. Never heard anything and tried again. Response indicated they would have someone call . Still haven’t heard anything two weeks later.

ZERO STARS! I bought my 2017 Honda Accord from McElveen 3 years ago with over 100k miles on it. Since owning it I have had to do several repairs due to mileage that McElveen decided NOT to do before selling it. I was ok until last year when they said it needed a new transmission. The ext. warranty company paid for a new transmission but I kept having same issues. McElveen service manager stated they could not duplicate an issue. Here it is months later and my car is getting worse. I took it to Honda yesterday and found out McElveen put GM transmission fluid in my HONDA! Now I have to have transmission work done again and warranty ran out last month....go figure!!! They also NEVER changed timing belt so my car is not drivable right now. I have to come out of pocket a couple grand because of their negligence!!!! Car is not even worth what I currently owe either. Their finance company LCC is horrible and they are all crooks!

i purchesed a vehicle i have had it 3 weeks and its been in the shop 4 times and now it has a busted power stering hose and they say i have to have it fixxed out of pocket purchesed a xxxxing lemon for 14.000 dollars and they dont give a xxxx

They people are horrible. They treat you great when there taking your money but are horrible after. We habe had trouble with service iwho s slow and incompetent beyond a minor fi with repeated returns for the same si gle issue. Now they have sold our information to to a company who is calling us non stop. Caller id says its McKelveen Buick but its really a company in Florida with poorly english speaking people trying to “buy” our car. Do not trust these pepple with you info. They are either completely dirt business people or not smart enough to introduce responsible practices that donr xxxx off the people who WERE customers at one point . Either way they had my i fo and now another company in their behalf is spamming my cell. Do not trust, do not walk on the lot

HORRIBLE Service department. We needed service on our vehicle and allowed McElveen Buick GMC to perform the necessary work. While they had our family vehicle in the service department we received an OnStar diagnostic report via email showing all sensors working. Upon picking up the vehicle, the TPMS, tire pressure monitoring systems were not working on all four tires. Let's reiterate, while the vehicle was in POSSESION of the service department, we received an email from OnStar that ALL sensors were working. We asked the service department to fix the TPMS back to working order. The Service Department presented us with a $6300 estimate of items that needed repair and a 6-8 day window for repairs to be completed BEFORE they would fix something they broke. NEVER EVER EVER will we use McElveen Buick GMC for anything. Dishonest, greedy and unprofessional would be the words I would use to describe the Service Manager and his associates.

This is my third GMC Yukon which I absolutely love. I saw it on your website and discovered that my brother knew one of your best salesman, Ronald Lawrence. Long drive but definitely worth it. He called him up & he had it waiting on me. This was one of the best purchases I have made. Ronald made the experience fantastic with his professional & charning personality. WAY TO GO Ronald, keep up the good work, dealership better hang on to this great salesman. Seriously, thank you for all you did. Cecelia

Recently purchased a new GMC Sierra 1500. It took me 7 or 8 trips to the dealership to make up my mind exactly which vehicle I wanted. The entire time I had Ronald Lawrence as my salesman, he has the patience of a saint. He was very professional and has a personality to match, I would highly recommend R.L. and the dealership for your next purchase.

I purchased an all new Buick Envision Avenir from this dealership and I LOVE IT! My salesman Ronald Lawrence made it such a pleasurable experience with a comfort and trust level you would never expect while purchasing a car. His sense of humor was a huge bonus. I was in and out in no time at all. If you are looking to make a purchase, I highly recommend reaching out to Ronald Lawrence to make your vehicle purchase a seamless experience.

I purchased my new GMC Terrain in March 2024! This is my 4th vehicle purchased through McElveen. My experience on each one that I have purchased has been the best out of all the dealerships I have bought vehicles from. Having one of the best salesmen working with me makes the experience of buying a new vehicle so much nicer and the process goes smoothy! Ronald Lawrence has been my salesman for the past 15 years. He is passionate about his job and knows the business. He listens to his customers and gives them the best experience when it comes to buying a vehicle. I don’t know anyone that enjoys sitting in a dealership waiting for hours. I don’t but, Ronald and the staff work hard to get you out as quickly as possible with the vehicle that you want! I give McElveen and my salesman 5 Stars!

I bought a Yukon from Ronald Lawrence and the process couldn't have been easier. Every one of my questions were answered in a timely manner and the transaction did not take very long to be completed. I highly recommend you go see Ronald at McElveen for all your vehicle needs. Cheers

Dear McElveen Buick GMC I have previously purchased my current truck. After receiving nonstop messages from you about coming in to trade my truck I finally decided to swing the almost 2 hours down to see what you have. Upon arriving, I am bombarded with a very aggressive salesman who proceeded to block my truck with his golf cart. Tell me what to do, and not listen to a word I said about what I wanted. I explained I wanted to walk around to see what you have, he proceeded to tell me I needed to go inside to look at a computer. I again said I wanted to walk around, he insisted I ride in his golf cart. Then when me and my friends whom were with me went ahead and proceeded to walk around to physically look at the vehicles, he proceeded to try to show me what he wanted to sell to me. Not what I preferred to look at. Despite me stating that I was not interested in certain vehicles. So we were about to leave at this point when I seen another salesman, & asked him to please show us around where we can walk around. He did apologize for the aggressiveness from The first salesman. I was interested in a vehicle (thank goodness I didn't get it after doing further research). Well, after a test drive, we went to discuss numbers. Wellllllll I'm unsure if your people were upset because the first salesman was no longer working with us or what, but the very insulting numbers they offered me for my truck (which is valued at just below 50k per kbb and nada mind you) then refusing to even discuss Those very insulting numbers. I'm unsure if this is how you treat women who come into your "fine" establishment without men or not. But I will no longer continue to recommend your dealership to my friends as I have over the years, nor will ever be a returning customer again. Not only was the way your employees treated us women with the aggressiveness uncalled for and quite frankly very intimidating, but the numbers people were extremely rude as well. It's sad because when I purchased my truck from y'all in the past I had such a warm welcoming experience. I have sent countless people to you over the years, some of which left with vehicles. But I guess that experience was due to the fact I had a man with me, considering the only major difference between then and now, is the fact that today was three women, and before I had a man with me. It's just sad. Sincerely, An ex-customer who will never return. Ps the second salesman was as amazing sadly he didn't make the sale due to the rudeness of the others.

Never ever buy from this dealership. Bought 2 cars in the past year. Daughters first car. She moved to Texas. Air Conditioning went out in one week. In shop for 3 weeks. I asked on the demo dry if air conditioning was working properly. Was told yes. Second bought car, we’ve had for 2 months. Been in the shop for 2 weeks with a transmission problem, as well as other issues. Both newer model cars. Don’t trust them.

From the moment I drove onto the McElveen parking lot to look for a new car to the moment I drove out in a new Buick Envision Avenir, I must say I experienced excellent customer service! Tommy Bennett, my salesperson, was amazing! Not only was he knowledgeable, polite and friendly, he was so easy to work with: no pressure! He made the process go so smoothly...he even took the items out of my old car and put then in my new car! What a gentlemen! A pat on the back also goes to Terry, the Certified Tech Expert! Before I drove off in my beautiful new car, she sat in the car and explained everything from how to set the seats to the many touch screen options! Wow! What patience !! How lucky McElveen is to have these two gems on their amazing team which includes the receptionist to the business office !!

I purchased a 2023 Acadia recently. My sales agent was Tommy Bennet, and Terry Teibert provided the technology overview. Tommy was professional, personable, and very knowledgeable about the vehicles available for sale. I appreciated his working to obtain the best possible purchase arrangements available. I will highly recommend him to my friends. Terry provided a most excellent technology overview of the vehicle in both a personal and expert manner. This is my third vehicle purchased at this dealership and continue to find it family and service oriented. I have already and will continue to recommend it to my friends and colleagues. I am also looking forward to working again with Jennifer Crank for my vehicle service needs.

They suck in every way fast to get you to sighn papers and tke your money!!! It's like pulling teeth to get anything done after that...always get an answering machine..no return calls..takes weeks to get update from the service department..definitely don't totally a car I've been waiting a month for them to get info to the gap company..ALL AROUND SH*TY DEALERSHIP!!!!!

I recently bought a 2017 F 150 from this dealership, I paid cash $33,000 with four year extended warranty Love the truck however I bought it back in March 14, 2023 they have yet been able to get me a Title for the vehicle I have been out there on numerous occasions I ha They have even offered to give me money back for the vehicle, which I don't I have been dealing with Andy Dubose and it always the same run around. I want the title and tags to my truck, they always have an excuse and ignore me after I have been there saying they will call back, it is just another ploy to divert your attention , they act like spending $33,000 is nothing but to me that's a good chunk of my savings.. Beware of this dealership they don't tell the truth and really don't try to work with you. I am a 77 year old Retire Navy Veteran 3 tours in Viet Nam and have never been so disappointed in n the courtesy that is shown to Vets. Yet they fly the Big Flag wanting you to believe were here to help Veterans This is pure BS they sold me a truck without having a tittle in hand, sounds like a very underhanded deal. I truly believe you deal with nothing but wind bags

The people at the dealership were nice. The buying experience was good until. The car we bought was taken for a test drive on a cold day. So the air conditioner in the car was not checked. We purchased the car. A day or so later the temperature was warmer so we turned on the air conditioner to find out it didn’t work. We contacted the dealership. They inspected it to say they would charge $1200 to fix it. To me they should repair the car that was purchased a just a couple of days ago but they aren’t. So with that said. This is what is wrong in this world. A multi million dollar company will not man up and do the right thing for the little guy. It all about greed. No plans to ever purchase from them again and would advise anyone else that may be considering them to understand how they operate.

Cynthia was amazing to work with. We saw our new truck online and flew into South Carolina to pick it up, which can be a little nerve wrecking, but Cynthia was great and very attentive. The entire experience was a good one. Thanks!

I have received the WORST service ever! The service department has terrible communication, were rude and it was close to a year and still don't have everything resolved. If I could afford to sell my son's car I would just to have nothing to do with the service department here. Even though I paid for extra service because it is a teenagers car, I will never bring his car back there for so much as an oil change. If I could give them negative stars I would!

Service department is terrible here. After buying a brand new Sierra Denali from them I had it in for multiple issues, primarily leaking back window and other stupid xxxx. After multiple misleading comments and half xxx repairs with pencil wiped services I stopped taking my vehicle to them. Think anyone who comes here to write a review also file a complaint with GM. This dealership deserves to be demoted and to lose business. When I buy a new 2023 Denali it won't be from them. Even the purchase of the truck was insulting and unpleasant. If they would fire xxxx bags it might send a message. But they don't. Btw I'm getting the leaking back window fixed again for the 4 time at Baker Buick GMC. They don't want to deal with customers who call them out on their xxxxxxxx and hold their feet to the fire. I shouldn't have to do that over and over. Yall are lucky I don't list every single thing you did wrong here.

Great people to deal with. Very customer service oriented and friendly service. Reasonable selection of cars.

Worst mistake that I ever made was buying a truck from here. The truck that I wanted was no longer there so they talked me into a bottom line truck at the top price. What a rip off!!! Zero stars!!!

Non-communicative. Internet sales passes to car sales and no one responds. You call and speak to a salesman to clarify what your seeing on line and they do nothing. You ask for pictures they do nothing. I suppose if you buying from out of state there doesn’t have to be any customer service at this dealership. I hope it is better for the folks who buy and live locally. As a manager of a large team in my business I would have a serious come to “do you still want a job” discussion with this sales team.

The finance advisor was very courteous and knowledgeable. Mr. Williams quickly responded to my request and answered my questions.

I've had multiple bad experiences with this dealership when it comes to the service department. For scheduled appointments my truck isn't their #1 priority fir an 830 am schedule appointment fir a simple oil change the service advisor tells me it'll take a couple hours at 1150 I have to call back twice only to be told we have no idea what status you truck is at we will call you back only to be told uh we could have it done by 2pm... this os for an oil change?! Why waste my time... I took my truck here for repairs as well only to he told we are awaiting parts, we can't get to it yet etc when it was a scheduled appointment and im the one reaching out to them not vice versa they are always too busy to be bothered with me. I would get it if I dropped off my vehicle randomly to them but not when we schedule a time. Take your vehicle somewhere else... get better service elsewhere