Welcome to McElveen Buick GMC

Recently bought a vehicle. First they tried to push an $869 flashing brake light package. I asked for it to be removed, and in the process they managed to burn up the battery junction box. They had to send it to another dealer to get fixed because they said they were "too busy". My truck sat at another dealer for almost a month without any updates. Every time I called to ask for an update they just told me there wasn't an update, or to call the other dealer, but they kept that dealer secret for almost 2 weeks before their service manager told me to call them. It was pathetic. Terrance even tried to threaten me with my trade in saying if I didn't bring my trade in to them they would change or cancel my deal. Then they wouldn't look into an issue I brought up during a test drive. Issue still exists, but forget taking it back to McElveen, they'll have to send it somewhere else, or I risk them messing up again and being without another month because of how useless they are there. Go somewhere else, this company is just trying to take you for all they can and leave you high and dry. Run while you can. I'll never buy there again and I'll for sure tell everyone I can to stay away. I've never been treated so poorly and dismissed even though it was all their fault.

In early January, I contacted Service Dept to have a flywheel/flexplate replaced. A 6-hour labor job. Waited a month to get vehicle on their schedule. Dropped Dodge Grand Caravan off on 4 February 2025. 6 March 2025: I picked up my Van to have work done elsewhere. Took 30 minutes to find my Keys. So car was there over 1 month and THEY NEVER PULLED IT IN THEIR SHOP! Sat in their parking lot. Absolutely PATHETIC !! Word to the wise: Avoid having your car worked in there!

I feel that I've found a place that will be honest in repairing my vehicle

Sent three messages to dealership requesting information and was told a salesman would reach out to me. Never heard anything and tried again. Response indicated they would have someone call . Still haven’t heard anything two weeks later.

ZERO STARS! I bought my 2017 Honda Accord from McElveen 3 years ago with over 100k miles on it. Since owning it I have had to do several repairs due to mileage that McElveen decided NOT to do before selling it. I was ok until last year when they said it needed a new transmission. The ext. warranty company paid for a new transmission but I kept having same issues. McElveen service manager stated they could not duplicate an issue. Here it is months later and my car is getting worse. I took it to Honda yesterday and found out McElveen put GM transmission fluid in my HONDA! Now I have to have transmission work done again and warranty ran out last month....go figure!!! They also NEVER changed timing belt so my car is not drivable right now. I have to come out of pocket a couple grand because of their negligence!!!! Car is not even worth what I currently owe either. Their finance company LCC is horrible and they are all crooks!

i purchesed a vehicle i have had it 3 weeks and its been in the shop 4 times and now it has a busted power stering hose and they say i have to have it fixxed out of pocket purchesed a xxxxing lemon for 14.000 dollars and they dont give a xxxx

They people are horrible. They treat you great when there taking your money but are horrible after. We habe had trouble with service iwho s slow and incompetent beyond a minor fi with repeated returns for the same si gle issue. Now they have sold our information to to a company who is calling us non stop. Caller id says its McKelveen Buick but its really a company in Florida with poorly english speaking people trying to “buy” our car. Do not trust these pepple with you info. They are either completely dirt business people or not smart enough to introduce responsible practices that donr xxxx off the people who WERE customers at one point . Either way they had my i fo and now another company in their behalf is spamming my cell. Do not trust, do not walk on the lot

HORRIBLE Service department. We needed service on our vehicle and allowed McElveen Buick GMC to perform the necessary work. While they had our family vehicle in the service department we received an OnStar diagnostic report via email showing all sensors working. Upon picking up the vehicle, the TPMS, tire pressure monitoring systems were not working on all four tires. Let's reiterate, while the vehicle was in POSSESION of the service department, we received an email from OnStar that ALL sensors were working. We asked the service department to fix the TPMS back to working order. The Service Department presented us with a $6300 estimate of items that needed repair and a 6-8 day window for repairs to be completed BEFORE they would fix something they broke. NEVER EVER EVER will we use McElveen Buick GMC for anything. Dishonest, greedy and unprofessional would be the words I would use to describe the Service Manager and his associates.

This is my third GMC Yukon which I absolutely love. I saw it on your website and discovered that my brother knew one of your best salesman, Ronald Lawrence. Long drive but definitely worth it. He called him up & he had it waiting on me. This was one of the best purchases I have made. Ronald made the experience fantastic with his professional & charning personality. WAY TO GO Ronald, keep up the good work, dealership better hang on to this great salesman. Seriously, thank you for all you did. Cecelia

Recently purchased a new GMC Sierra 1500. It took me 7 or 8 trips to the dealership to make up my mind exactly which vehicle I wanted. The entire time I had Ronald Lawrence as my salesman, he has the patience of a saint. He was very professional and has a personality to match, I would highly recommend R.L. and the dealership for your next purchase.

I purchased an all new Buick Envision Avenir from this dealership and I LOVE IT! My salesman Ronald Lawrence made it such a pleasurable experience with a comfort and trust level you would never expect while purchasing a car. His sense of humor was a huge bonus. I was in and out in no time at all. If you are looking to make a purchase, I highly recommend reaching out to Ronald Lawrence to make your vehicle purchase a seamless experience.

I purchased my new GMC Terrain in March 2024! This is my 4th vehicle purchased through McElveen. My experience on each one that I have purchased has been the best out of all the dealerships I have bought vehicles from. Having one of the best salesmen working with me makes the experience of buying a new vehicle so much nicer and the process goes smoothy! Ronald Lawrence has been my salesman for the past 15 years. He is passionate about his job and knows the business. He listens to his customers and gives them the best experience when it comes to buying a vehicle. I don’t know anyone that enjoys sitting in a dealership waiting for hours. I don’t but, Ronald and the staff work hard to get you out as quickly as possible with the vehicle that you want! I give McElveen and my salesman 5 Stars!

I bought a Yukon from Ronald Lawrence and the process couldn't have been easier. Every one of my questions were answered in a timely manner and the transaction did not take very long to be completed. I highly recommend you go see Ronald at McElveen for all your vehicle needs. Cheers

Dear McElveen Buick GMC I have previously purchased my current truck. After receiving nonstop messages from you about coming in to trade my truck I finally decided to swing the almost 2 hours down to see what you have. Upon arriving, I am bombarded with a very aggressive salesman who proceeded to block my truck with his golf cart. Tell me what to do, and not listen to a word I said about what I wanted. I explained I wanted to walk around to see what you have, he proceeded to tell me I needed to go inside to look at a computer. I again said I wanted to walk around, he insisted I ride in his golf cart. Then when me and my friends whom were with me went ahead and proceeded to walk around to physically look at the vehicles, he proceeded to try to show me what he wanted to sell to me. Not what I preferred to look at. Despite me stating that I was not interested in certain vehicles. So we were about to leave at this point when I seen another salesman, & asked him to please show us around where we can walk around. He did apologize for the aggressiveness from The first salesman. I was interested in a vehicle (thank goodness I didn't get it after doing further research). Well, after a test drive, we went to discuss numbers. Wellllllll I'm unsure if your people were upset because the first salesman was no longer working with us or what, but the very insulting numbers they offered me for my truck (which is valued at just below 50k per kbb and nada mind you) then refusing to even discuss Those very insulting numbers. I'm unsure if this is how you treat women who come into your "fine" establishment without men or not. But I will no longer continue to recommend your dealership to my friends as I have over the years, nor will ever be a returning customer again. Not only was the way your employees treated us women with the aggressiveness uncalled for and quite frankly very intimidating, but the numbers people were extremely rude as well. It's sad because when I purchased my truck from y'all in the past I had such a warm welcoming experience. I have sent countless people to you over the years, some of which left with vehicles. But I guess that experience was due to the fact I had a man with me, considering the only major difference between then and now, is the fact that today was three women, and before I had a man with me. It's just sad. Sincerely, An ex-customer who will never return. Ps the second salesman was as amazing sadly he didn't make the sale due to the rudeness of the others.

Never ever buy from this dealership. Bought 2 cars in the past year. Daughters first car. She moved to Texas. Air Conditioning went out in one week. In shop for 3 weeks. I asked on the demo dry if air conditioning was working properly. Was told yes. Second bought car, we’ve had for 2 months. Been in the shop for 2 weeks with a transmission problem, as well as other issues. Both newer model cars. Don’t trust them.